Refund policy

WELCOME TO OUR NEW STORE!! This weekend is 35% off the entire store! The discount is automatic so no codes are needed! Monday-Thursday use code WELCOME15 for 15% OFF of your order. FREE shipping on orders over $100! Come back every weekend beginning on Friday morning for our biggest sales and discounts all throughout the weekend❗❗ (IMPORTANT Please be sure to purchase shipping insurance. It's super inexpensive. If you don't have insurance and something happens to your package, we will not be held responsible. Please make sure you add the insurance to your cart!)

Shipping Update * Our current order processing time is 14 to 21 business days but may temporarily take up to 21-30 business days. (It's unlikely that it will take this long but since we just launched, we just want to be cautious and transparent) ***Please note that we hand pour every single bottle for every single order. This takes time and we appreciate your patience and understanding❗

Contact

Our amazing Aroma Bond will be back! We aren't positive when but it will be back soon!

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Trusted Payment Gateway
Protected transactions, secure payment options, ensuring your shopping experience is safe and reliable at every step.
Shipping
Enjoy FREE shipping on all orders over $100! Stock up on your favorite perfume and body oils while saving on shipping costs.
Pure Ingredients
Our products are handcrafted with love, using the finest ingredients to nurture your skin and senses.
Made With Love
At Heaven Scent by Shannon, every fragrance is crafted with care and passion. From hand-selecting ingredients to blending each scent, we put our heart into every bottle. Designed to spark joy, our handmade creations are as unique as you.

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IMPORTANT – PLEASE READ & ALSO READ OUR FAQ's under our Information tab
Shipping: We currently ship within the Continental U.S. ONLY.
- 📌 FREE Shipping for orders over $100.
Ordering Guidelines:
- Orders can/may take 21–30 business days to process due to very high order volume.
- This longer turnaround time is temporary while we adjust to our new website system.
- ❗ We can't add items to your order or make changes after submission.
- ❗ We can't combine orders—if you forget something, you will need to place a new order. ❗We cannot cancel orders after submission so please make sure your order is correct.
Promos/Discount Codes:
- ❗ If you forget to use a coupon code during a sale, we can't apply it after your order is placed.
Returns & Issues:
- ❗ All sales are final – due to the nature of our products, we do not accept returns.
- If there is an issue with your order, please reach out to us right away.
Shipping & Insurance:
- Please note that we do not assume responsibility for lost, broken, leaking or damaged items
- that may occur during shipping. You have the option to protect your order by adding insurance for a minimal fee.
- Claims are handled directly through Parcel Panel Protection for a worry and hassle free experience.
- ❗If you do not have shipping protection, HSBS will not be responsible for any orders that are broken, leaking,
- damaged, stolen or lost. Please reach out via email for any questions or issues.

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Our amazing Aroma Bond will be back! We aren't positive when but it will be back soon!

Trusted Payment Gateway

Shipping

Pure Ingredients

Made With Love

Get In touch! info@heavenscentbyshannon.com