FAQ's
What types of products do you offer?
We offer a variety of luxury fragrance and body care products, including Eau de Parfums (EDP's are 15-20% oil concentration), Extrait de Parfums (30-40% oil concentration), Perfume Oils, Silky Dry Body Oils, and curated Combo Sets. Each product is crafted with the finest ingredients to elevate your senses and enhance your fragrance routine.
*We follow the safety standards set forth by IFRA when making our perfumes and body oils.
How long will my fragrance last?
Our Eau de Parfums and Extrait de Parfums are designed to last throughout the day, offering long-lasting scent that evolves beautifully. The longevity depends on factors such as skin type and environment, but typically, you can expect our fragrances to last anywhere from 6 to 12 hours.
Can I use your body oils on sensitive skin?
Yes! Our Silky Dry Body Oils are made from Fractionated Coconut Oil and are formulated to be non-greasy and gentle and nourishing for all skin types, including sensitive skin. We use natural ingredients that hydrate and moisturize without causing irritation. However, if you have a specific allergy or concern, we recommend checking the ingredients list or performing a patch test.
Disclaimer: Our products contain a variety of natural and synthetic ingredients. Heaven Scent by Shannon is not liable for any allergic reactions or issues that may arise from the use of our products. If you have sensitivities or allergies, please conduct a patch test before use.
How should I store my perfumes?
To ensure your fragrances maintain their integrity, store them in a cool, dry place away from direct sunlight and heat. This will help preserve the fragrance’s quality and longevity.
Return policy
Due to the nature of our products, we are unable to accept returns or exchanges on fragrances. We take great care in crafting and packaging our items to ensure they meet the highest standards of quality and satisfaction.
If there is an issue with your order, such as an incorrect or damaged product, please reach out to us within 24 hours of receiving your order. We will review the matter on a case-by-case basis and work with you to find a resolution. Please refer to our shipping insurance FAQ for more information.
Once an order is placed, we are unable to cancel or change it. Please review your order carefully before completing your purchase. If you have any questions, feel free to contact us before placing your order. We appreciate your understanding and support of our small business!
Thank you for understanding, and for supporting Heaven Scent by Shannon!
Shipping Insurance
Please note that we do not assume responsibility for lost, broken, leaking or damaged items that may occur during shipping. You have the option to protect your order by adding insurance for a very minimal fee. Claims are handled directly through Parcel Panel Protection for a worry and hassle free experience. If you do not have shipping protection, HSBS will not be responsible for any orders that are broken, leaking, damaged, stolen or lost.
Important Disclaimer
Please note that some of the products sold by Heaven Scent by Shannon, including labeling and pictures, are interpretations of fragrances and are not affiliated with the original brands mentioned. Names, trademarks, and copyrights are properties of their respective owners, manufacturers, and designers. Heaven Scent by Shannon products should not be confused with those of the original brands. We have no affiliation with the companies, manufacturers, or designers of the original fragrances.
Heaven Scent by Shannon competes with designer brands by offering unique interpretations and is not associated with the original brands or their manufacturers. All trademarks are the property of their respective owners. We adhere to the Federal Trade Commission's policy on comparative advertising.
This website is independent and not associated, endorsed, or sponsored by any referenced trademark holder. The use of trade names and trademarks is solely for identification and informational purposes, indicating no affiliation with or endorsement by the trademark holders.
FTC Policy Statement on Comparative Advertising, 16 C.F.R. § 14.15(b) (2003).
Shipping/Turnaround times
Typically our turnaround time is 14-21 business days. It may be longer during very busy times but please know we are working very hard to get your orders filled and shipped out as quickly as possible.❗ We have temporarily extended our turnaround time to 21-30 business days due to the overwhelming response to new website launch. ❗It's important to understand that every single bottle from every single order placed is hand poured to order. This takes time and we appreciate your patience more than you know!