FAQ's

What types of products do you offer?

We offer a variety of luxury fragrance and body care products, including Eau de Parfums (EDP's are 15-20% oil concentration), Extrait de Parfums (30-40% oil concentration), Perfume Oils, Silky Dry Body Oils, and curated Combo Sets.

Each product is crafted with the finest ingredients to elevate your senses and enhance your fragrance routine.
We use premium fragrance oils, aroma chemicals, perfumer’s alcohol, and high-grade carrier oils. We never use cheap or plastic-smelling bases.


We occasionally offer custom creations depending on workload. You can email us for availability.

*We follow the safety standards set forth by IFRA when making our perfumes and body oils to make sure our products are safe for your skin.

How long will my fragrance last?

Our Eau de Parfums and Extrait de Parfums are designed to last throughout the day, offering long-lasting scent that evolves beautifully. The longevity depends on factors such as skin type/chemistry and environment, but typically, you can expect our fragrances to last anywhere from 6 to 12 hours.


Our scents are known for being rich, strong, and long-lasting. We use high-quality perfumer’s alcohol for our EDPs and Extraits and premium fractionated coconut oil for our perfume oils and dry oils.



Note: Everyone’s skin chemistry is unique. The same scent may smell lighter, sweeter, stronger, or warmer depending on the person.

Can I use your body oils on sensitive skin?

Yes! Our Silky Dry Body Oils are made from Fractionated Coconut Oil and fragrance oils and are formulated to be non-greasy and gentle and nourishing for all skin types, including sensitive skin. We use ingredients that hydrate and moisturize without causing irritation. However, if you have a specific allergy or concern, we recommend performing a patch test.

Our carrier oils are premium grade, scent-free, and never cheap or plastic-smelling. We choose top-quality fragrance oils, aroma chemicals and materials for our blends.

Disclaimer: HSBS products contain a variety of natural and synthetic ingredients. Heaven Scent by Shannon is not liable for any allergic reactions or issues that may arise from the use of our products. If you have sensitivities or allergies, please conduct a patch test before use.

How should I store my perfumes?

To ensure your fragrances maintain their integrity, store them in a cool, dry place away from direct sunlight and heat. This will help preserve the fragrance’s quality and longevity.

Return policy

Due to the nature of our products, we are unable to accept returns or exchanges on fragrances.
For safety and quality reasons, returned perfumes cannot be resold and must be destroyed. While larger retailers can absorb this loss, it isn’t something a small business can sustain.

We take great care in crafting and packaging our items to ensure they meet the highest standards of quality and satisfaction.

If there is an issue with your order, such as an incorrect or damaged product, please reach out to us within 24 hours of receiving your order. We will review the matter on a case-by-case basis and work with you to find a resolution. Please refer to our shipping insurance FAQ for more information.

Once an order is placed, we are unable to cancel or change it. Please review your order carefully before completing your purchase. If you have any questions, feel free to contact us before placing your order. We appreciate your understanding and support of our small business!

Thank you for understanding, and for supporting Heaven Scent by Shannon!

Shipping Insurance

Please note that we do not assume responsibility for lost, broken, leaking or damaged items that may occur during shipping. You have the option to protect your order by adding insurance for a very minimal fee. Claims are handled directly through Parcel Panel Protection/Seel for a worry and hassle free experience. If you do not have shipping protection, HSBS will not be responsible for any orders that are broken, leaking, damaged, stolen or lost.


We wish we could replace every lost package, but as a small business it’s simply not sustainable — which is why we offer affordable insurance.



If you purchased Worry Free Delivery, you’ll be fully reimbursed. If you did not add insurance, please file a claim directly with USPS.

Important Disclaimer

Please note that some of the products sold by Heaven Scent by Shannon, including labeling and pictures, are interpretations of fragrances and are not affiliated with the original brands mentioned. Names, trademarks, and copyrights are properties of their respective owners, manufacturers, and designers. Heaven Scent by Shannon products should not be confused with those of the original brands. We have no affiliation with the companies, manufacturers, or designers of the original fragrances.

Heaven Scent by Shannon competes with designer brands by offering unique interpretations and is not associated with the original brands or their manufacturers. All trademarks are the property of their respective owners. We adhere to the Federal Trade Commission's policy on comparative advertising.

This website is independent and not associated, endorsed, or sponsored by any referenced trademark holder. The use of trade names and trademarks is solely for identification and informational purposes, indicating no affiliation with or endorsement by the trademark holders.

FTC Policy Statement on Comparative Advertising, 16 C.F.R. § 14.15(b) (2003).

Shipping/Turnaround times

Typically, our turnaround time is 14-21 business days. This does NOT include weekends or holidays. Turnaround time may be slightly longer during very busy times (21-30 business days) but please know we are working very hard to get your orders filled and shipped out as quickly as possible.

❗It's important to understand that every single bottle from every single order placed is hand poured to order. This takes time and we appreciate your patience more than you know!!!!

ADA Accessibility Statement

Accessibility Statement

At Heaven Scent by Shannon LLC, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Accessibility Standards

Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Feedback

We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.

  • Email: info@heavenscentbyshannon.com
  • Live Chat: Available during business hours

Thank you for shopping with Heaven Scent by Shannon LLC. We are dedicated to providing an inclusive experience for all!